You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Upon approval of your return, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
If you received a gift that you wish to return, we will issue a store credit for the value of the returned item. The store credit will be emailed to you and can be used for future purchases on our website.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may require additional processing time before posting the refund to your account.
If you still have not received your refund after this period, please contact your credit card company or bank as there may be a processing delay on their end. If you've completed these steps and still have not received your refund, please contact us with details of your purchase and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: AcoutureCraze Japan Ltd.
Address: 4-9-16 Akasaka, Minato City, Tokyo 107-0052, Japan
Phone: +81 3-3478-3215
Email: [email protected]
