Hey there! Remember the last time you reached out to a brand and actually felt heard? That’s the experience we’re aiming for here at AcoutureCraze. Our founder, Mia, still replies to emails herself—though she might take a little longer these days with how much we’ve grown!
Whether you’ve got a question about that stunning dress you saw, need help with an order, or just want to share your thoughts (we love those), we’re all ears. Seriously, your feedback shaped half our spring collection last year.
Funny story—our customer service team bonds over the weirdest inquiries we get. (No, we don’t sell the mannequins, but yes, you’re the third person this month to ask!) Here’s how to reach real humans:
P.S. Our live chat? It’s not one of those frustrating bots. Try it during business hours—you’ll see.
Remember when we accidentally sent out cherry-blossom scarves instead of sunglasses last April? The 87 customers who emailed about it got free upgrades to our VIP program. Mistakes happen, but your patience? That’s what keeps us improving.
We read every survey response too. That “awkward zipper placement” note from Sarah in Osaka? Redesigned the entire line because of it. So go ahead, tell us what’s on your mind—we might just name a product after you!
Quick tip: Adding your order number to emails helps us pull up details faster. But no worries if you forgot—we’ve got detectives on staff (well, customer care specialists, but same difference).
